Shipping & Returns
All orders are shipped using the US Postal Service with stress free returns. We are happy to deliver straight to your door. Check out our great selection of unraveled delivery methods and find out to get your items returned completely stress free.
STANDARD DELIVERY FREE FOR ORDERS MORE THAN $300.00
USPS Priority Mail (1 to 3 days)
USPS Standard Post™ (2 to 8 days)
USPS Priority Mail Express (Overnight)
FedEx Express Saver (1 to 3 days)
Deliveries will be made within 3-5 working days (excluding public holidays) after the order has been made. Weekends and Public holidays are not considered as working days. Once an order has been placed, an automatic confirmation email will be sent to the email address provided by you when ordering. A second email will be sent immediately the item is shipped from us. This email will contain the tracking number of the package. This dispatch email is expected to reach you the customer within 4 working days from when the order was placed (depending on the selection of the delivery type). All orders with 2nd Day and Next Day Air shipping must be placed by 1 PM PST for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 1 PM PST will be shipped the following business day. The package should reach you between 8am-6pm and you may be required to sign depending on the cost of the merchandise. Should the customer not be at home for a signature when the delivery arrives, he or she will be required to make further arrangements with the carrier to determine when the order will be delivered.
REST OF THE WORLD DELIVERY
We deliver to certain parts of the world and they include:
Algeria, Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Mexico, Moldova, Morocco, Netherlands, Pakistan, Poland, Portugal, South Korea, Romania, Slovakia, Slovenia, Spain, Sweden, Thailand, Tunisia, South Africa, Nigeria, Ghana, Sierra Leone and Kenya.
International shipping costs differ depending on the country. It ranges from $60-$200. The goods can be expected to reach the customer within 10 working days from the time the order was placed.
All orders are shipped from the US. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
Please note that weekends and Public Holidays are non-working days.
Changed your mind and you need to exchange or return your item? No problem. Items marked FINAL SALE and EARRINGS cannot be returned or exchanged. FINAL SALE is indicated in red below the price on the category page and above the item description on the item page. Sale items not marked as FINAL SALE are returnable according to the below policies.
If you want to return or exchange an unwanted item, returns can only be made within 10 days for you to receive your full refund. Should you return your item outside the 10 day window, a store credit will be issued and not money refund. For sale item, please return within 5 days for full refund to be applied. Sales marked final sale are truly final and do not attract any form of refund.
All returns must be made with all the labels and hang tags still in place. No refund can be made without all the labels intact. All goods must be returned in the condition they were sold, unworn and all labels intact. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and ensure that you are not wearing any perfume, makeup or deodorant which may leave a scent or mark on the item. Refunds will not be accepted for dresses where this tag has been removed or item has been stained. Items where there is evidence that these instructions have not been followed, our company we will not be able to accept that return.
In the interests of hygiene we do not offer refunds or exchanges on pierced jewelry, unless it’s faulty.
Should you want to return an item, contact customer service via email: firstname.lastname@example.org or telephone: (213) 537-0624 and a return label will be mailed to you immediately. Please complete the return form in the package sent to you and stick the label on the box with which the item was mailed to you, making sure that your own address is covered with the return label and send it through the post office. Once the item is received, your refund will be made within 3 working days into the card with which the order was originally made. After this, it should take your bank another 3-7 working days to reflect the refund.
REST OF THE WORLD RETURNS
Returns outside the US and CANADA must be returned by post. Should you wish to return your item(s) please complete the Returns Note within your parcel and fill in a returns quantity and reasons code against the item(s) you wish to return. Enclose your completed Returns Note and take it into your local Post Office. It is advisable to send your unwanted item(s) back using a secure delivery method such as Recorded or Special Delivery.
All return items should be addressed to:
817 S. SAN JULIAN ST, STE 212
LOS ANGELES, CA 90014, USA